Every person who volunteers has one thing in common: they’re absolutely vital to our work.

"You make a living by what you get. You make a life by what you give".
Winston Churchill



Dear volunteer,

I’m delighted that you’ve chosen to volunteer at a Trans-50 centre. Volunteers play a vital part in achieving the goals of the Organisation. I hope you find the duties of your particular job description to be fulfilling and that your volunteer experience with us is rewarding and positive.

Trans-50 employs approximately 250 staff members who are indispensable in providing the professional and specific services we offer residents.  We can, however, never have sufficient staff to provide the personal touch that is so important in the lives of every resident entrusted to our care. This is why the input of the volunteer in daily operational activities is so essential.  Having volunteers increases the capacity of each Trans-50 centre to accomplish their goals.  Each and every volunteer strengthens our hands and increases the quality of the services we offer. At the same time we trust that the volunteer experience will enrich the lives of our volunteers and that you will feel the benefit of being involved in a meaningful experience that makes a difference in the life of another human being.

We look forward to the energy, creativity, warmth and care for which volunteers are renowned. We value all the assistance often done behind the scenes, that some of you will choose to do, as well as looking forward to the positive change those of you who choose to work with residents, will bring to their lives. For these residents, to feel valued by someone caring enough to spend the time to help them enjoy an old hobby, learn a new skill, keep the body and mind active and bring a bit of laughter and happiness to a long day - is of vital importance.

We welcome you to the Trans-50 family and thank you for sharing your time and abilities with us.

- John Wilkinson, Managing Director


You have the right to:
  • be assigned a role that is worthwhile and challenging;
  • receive the induction/orientation, training, and supervision necessary to do the task;
  • feel that your efforts have real purpose and contribute to Trans-50's mission;
  • receive feedback and evaluation on the work that you perform;
  • be treated and considered as colleagues of Trans-50 and be recognised as a valued team member;
  • be trusted with confidential information necessary to carry out your assignment;
  • be kept informed on relevant matters within the Organisation;
  • expect that your time will not be wasted by poor planning by the co-ordinator and/or lifestyle consultant;
  • work in a healthy and safe environment, including being given health and safety information about your volunteering role;
  • be reimbursed for out of pocket expenses incurred on behalf of Trans-50, if previously arranged with the lifestyle consultant;
  • be allowed to participate in the planning and development of new projects and to be encouraged to make suggestions with the assurance that your opinion will be respected.


It is your responsibility to:
  • be open and honest about your motivations and goals;
  • carry out your tasks efficiently, responsibly, ethically and honestly;
  • be accountable and reliable;
  • accept guidance, supervision and feedback from the lifestyle consultant;
  • participate in the training offered by Trans-50;
  • respect confidentiality;
  • not take on more responsibility than you can handle;
  • ask for support when you need it;
  • meet time commitments or to provide notice so alternative arrangements can be  made;
  • perform the tasks assigned to you to the best of your ability;
  • provide input on ways your tasks might be better performed;
  • follow organisational policies and procedures;
  • respect those confidences entrusted to you;
  • be open-minded and respectful towards opinions shared with you;
  • value and support other team members;
  • notify the volunteer co-ordinator or lifestyle consultant in advance, of absences or schedule changes that may affect them;
  • Represent Trans-50 accurately and positively to other organisations and individuals.

We are all part of a larger project of dedication, generosity and thoughtfulness. Yet each one of us is unique, with diverse interests, skills and experiences, from singing to computer literacy and more, to offer.


  1. Confidentiality
  2. Respect
  3. Conflict of interest
  4. Relationship boundaries
  5. Accountability
  6. Training and continued development