Our Values

We believe that it is by being completely honest and transparent in everything we say and do that we will earn the trust and respect of our residents and our colleagues.

We believe that we are personally responsible for our own actions and the consequences of these actions. We do not ‘pass the buck’ to somebody / anybody else but stand up and admit responsibility.

Our organisation is committed to the development of its employees, through formal consultative processes and our employees take responsibility for their own development, to ensure that we achieve and maintain world-class standards.

We recognise that in order for us to grow, as people and as an organisation, we need to think differently about the challenges that face us and find innovative and creative solutions which add value to the lives of our residents.

We know that we can discuss opportunities, difficulties, challenges and solutions by talking about them clearly and openly, without fear of victimisation or discrimination.

Our organisation understands that all forms of recognition and reward are necessary to retain the services of its best employees. The organisation continually looks for ways of recognising the contribution each employee makes towards achieving the vision.

Customer satisfaction is of prime importance to the survival of the organisation and therefore to every employee. We believe that, through defining and implementing world class operating standards, we will be able to achieve customer satisfaction and enhance our reputation in the industry.

Although we are a non-profit organisation, we understand that we need controls and structures to ensure our longer-term growth and survival. All employees do everything possible to save costs in their area, i.e. switching off lights; not wasting water. By behaving in a warm and positive manner towards the residents, we enable the residents to speak highly of the Village, thereby marketing the Village.

We know that all our tasks and work are linked and that no job is more important than another or can stand alone. We all have the same values and goals and work together to achieve them. We believe that our strength and our success lies in the fact that we think differently about things and that we are open to sharing and considering other viewpoints.